Above, beyond, and the unexpected

March 31 2018

Anyone can construct a building and call it a hotel. Some will care about cleanliness and service. A few more will add personal touches, unique decorations, or interesting artifacts. Fewer still will care about the unexpected, delighting guests in the process: Hats and gloves and a warm jacket folded for winter months, hot bottles of water placed between sheets to warm beds, organized happy hours where guests are invited for snacks and popcorn around a fire.

Of course visitors will remember beautiful scenery and tasteful decor. But the experiences that will get guests raving about any establishment are those that are unexpected — thoughtful additions that can’t be easily replicated.